Information

Our first wholesale business on St. John in the U.S. Virgin Islands was launched in 1982. Moon Mosaic blossomed in 1998. We have two web sites featuring this original design of the Island Hook Bracelet by Shannon Sterling of St. John. We are also an established wholesale purveyor marketing a wide variety of jewelry and handcrafts to fine retail shops located in the British and U.S. Virgin Islands.
We are a local enterprise and each of our Sterling Silver pieces is handmade.
www.virginislandsweddingpartygifts.com
www.TheIslandHookBracelet.com

We ship US Priority insured mail to the United States, Canada, Puerto Rico and the British and US Virgin Islands. Most addresses in the continental United States should receive their orders within 4 to 7 business days of placing the order.

Payment Options: PayPal is our secure payment processor for transactions on our web site. They accept Visa, Master Card, Discover and American Express. They will also accept Debit Cards that have a Visa or Master Card logo. If you prefer to pay by postal money order, it must be drawn on a U.S. bank in U.S. dollars. We do not accept any other types of checks. You must contact us at moonmosaic@earthlink.net with your order. Paying by check may delay delivery of your order by 3 weeks. Your order will not be processed until your check has been received and the funds have cleared.

Special Orders: We will be happy to work with you on any special orders you have in mind. Contact us with your request. Please bear in mind; our products are made by hand. Given enough time, we can usually satisfy your request.

Privacy Policy: We strongly support any action and/or legislation that would protect our privacy from the intrusions of spam, telemarketing and fraud. Now that you know our personal sentiment, you can rest assured that we are firmly committed to protect and respect your privacy. The personal and financial information you provide to us, including your email address, is used solely to process your order. We will never give, sell, trade, or share that information with outside parties or companies.

Return Policy:
We want you to be pleased with your purchases. We provide detailed product and size information on our site. We display good quality, realistic photos of our products. However, as all of our merchandise is made by hand, we cannot be responsible for slight differences in color or size. Please contact us if you need further information on a specific item.
     1. We will accept the return of an item for a refund if you send it back within 10 days of the receipt of that item. We      must receive the item within 30 days of your original purchase date so please ship your package accordingly. It is best      to email us advising us of your return. You must return the piece unworn and undamaged and in the original packaging      along with a copy of your invoice to receive your credit. We will refund the cost of the item to you. We will not refund      shipping costs. We do not give refunds for items held by you for more than 10 days. Please return the item to the      return address on your shipment or contact us for the correct address.
     2. If the item is damaged or defective, notify us within 10 days of receipt at moonmosaic@earthlink.net describing the      problem. We will issue you an authorization number for return and replace the item free of charge as soon as we      receive your return shipment.
     3. Any item that has been personalized (i.e. engraved or embossed) cannot be returned for a refund or exchange. We      will not process refunds or exchanges for any piece of jewelry that shows signs of wear or has been altered or sized.
     4. You may cancel an order only within 48 hours of placing that order.
     5. A special order or any item of a special order cannot be refunded or exchanged except for defects.
     6. Return shipping is the responsibility of the customer. Our return policy does not cover lost items. If we do not      receive the original piece back, no refund or replacement will be given. Please be sure to insure your return for the      replacement value, as we will not be responsible for items damaged or lost in transit. It is wise to use US Priority or      Express Mail, UPS or Fed Ex. We will not issue a refund or exchange until we receive your return. Please allow up to      25 days for us to process your return credit or replacement.

INFORMATION